Diagnostic
Is it your Wi-Fi, or your line?
The most common broadband confusion — and it’s easy to settle. Test once next to your router, once where it’s slow, and we’ll tell you which one to fix.
1. Next to the routerPlugged in by cable is best
— Mbps
2. Where it’s slowThe far room / problem spot
— Mbps
Why this works
Right next to the router you’re testing the line; in the far room you’re testing the Wi-Fi reaching it. If the router test is close to your plan but the far-room test collapses, the line’s fine and it’s a coverage problem — a Wi-Fi fix (mesh, a better router, or just moving it) sorts it. If even the router test is well below plan, that’s the line or ISP — export the evidence with our speed monitor and raise it.
If it’s the line, see your options
Check which fibre networks reach your home and compare every ISP by real monthly price.