How can we help?
Answers to the questions we hear most. Can’t find yours? Our team is one message away.
We match your address against each network operator’s live footprint. Coverage can change weekly as networks trench new areas, so we show a “last updated” date and always recommend confirming on order.
Networks roll out street by street, and sometimes one side of a road is live before the other. If you’re marked “coming soon”, registering interest with the operator genuinely speeds things up.
The network has planned or begun construction in your area but hasn’t lit your specific home yet. Timelines vary from weeks to months — we’ll show deals you can pre-order where available.
Yes — we list each ISP’s advertised monthly price for uncapped packages. Promotional pricing and once-off fees are flagged on the deal. Always confirm final pricing at checkout with the ISP.
It’s the package with the lowest price per megabit (R/Mbps) among your filtered results — usually the smartest balance of speed and cost, rather than simply the cheapest.
ISPs ride the same fibre but compete on support, contract terms, routers and promos. A pricier ISP might include a better router or stronger support — that’s the trade-off you’re comparing.
No. FibreScout is independent — we help you compare, then hand you off to the ISP to complete your order directly. We never add a markup.
Typically 3–14 working days. Previously-connected homes can be activated far faster, sometimes same-day with self-install ISPs.
Usually yes. If your home is already on a network, most ISPs can take over the active line with little or no downtime. See our switching guide.
We only use your address to run a coverage check. We don’t require an account to compare deals. See our Privacy page for full detail.
When you choose a deal, the ISP may pay us a referral fee. It never changes your price, and it never affects how we rank results — see “How we make money” on our About page.
Still stuck?
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